Voice
Enterprise voice with full queue controls.
CCaaS Solutions
Omnichannel Contact Center Platform
Combine ACD, omnichannel queueing, AI routing, agent desktop, workforce insights, and quality monitoring in a single platform for voice, email, chat, and social.
Unified voice, email, chat & social desk
Omnichannel suite
Every channel. One intelligent workspace.
Digital channels and shared conversation context for modern CX operations.
Digital Channels
8 featuresWhatsApp Business
Secure WhatsApp messaging at brand scale.
Facebook Messenger
Engage customers on Messenger.
SMS
Two-way SMS alerts and conversations.
Threaded email with SLA-aware routing.
Live Chat
Real-time chat for high-intent visitors.
Website Chat Widget
Embed branded chat on your site.
Google Business Messages
Connect via Google message surfaces.
Omnichannel Features
17 featuresUnified Agent Workspace
One desktop for every digital queue.
Unified Customer Timeline
Full history in a single timeline.
Conversation History
Preserve context across sessions.
Cross-Channel Routing
Route work no matter the origin channel.
Intelligent Channel Switching
Move conversations without losing context.
Conversation Continuity
Pick up exactly where customers left off.
Customer Context Sync
Keep profile and journey data aligned.
Agent Inbox
Personal multi-channel work queue.
Team Inbox
Shared inbox for coordinated teams.
Internal Notes
Private collaboration on any thread.
File Sharing
Exchange documents safely in-thread.
Conversation Tags
Label work for process and reporting.
SLA Management
Track response commitments per channel.
Smart Assignment
Assign by skill, load, and priority.
AI Intent Detection
Classify intent to accelerate routing.
AI Conversation Routing
Send each thread to the best owner.
Omnichannel Reporting
One report layer across all channels.
Key capabilities
- Unified voice, chat, email, social queues
- AI routing and priority scoring
- Agent assist & copilot
- QA and speech analytics
- Supervisor dashboards
- Enterprise SLA & WFM visibility
Business outcomes
- One desktop for all channels
- Stronger compliance posture
- Elastic cloud scale
Product FAQ
AI Advance Omnichannel is an enterprise Conversational AI platform that automates and elevates customer communication across Voice, WhatsApp, Chat, Email, Social Media, and Contact Center channels.
See Omnichannel Contact Center Platform in action
Book a demo with our solutions team and map the platform to your channels, volume, and SLAs.