Privacy Policy

1. Introduction

Intervanguard Technologies Private Limited ("we", "us") operates AI Advance Omnichannel. This Privacy Policy explains how we collect, use, and protect personal information.

2. Information We Collect

We may collect contact details (name, email, phone, company), usage data, and information you submit via forms, demos, partner registration, or other enquiries.

3. How We Use Information

We use information to provide and improve our services, respond to inquiries, operate the platform, create content experiences on our website, and meet legal obligations.

4. OpenAI and AI processing

We may use artificial intelligence services, including OpenAI application programming interfaces (APIs), to assist with drafting marketing and knowledge content (for example blogs, resources, and case studies) for our website administration tools.

When AI features are used, prompts and drafts you or authorized administrators enter may be processed by OpenAI as a service provider to generate suggested text. We configure these tools for operational content assistance and do not sell personal data. Please avoid submitting unnecessary personal or sensitive data into AI drafting prompts.

OpenAI processes data under its own terms and privacy practices as our processor/service provider. Access is limited to authorized personnel and technical credentials stored in our secure administrative settings.

5. Sharing

We do not sell personal data. We may share data with processors under contract (including hosting, analytics, payment, and AI service providers such as OpenAI where enabled) or when required by law.

6. Security

We apply technical and organizational measures appropriate to enterprise customer communication systems, including restricted access to administrative credentials such as OpenAI API keys.

7. Contact

Questions: support@intervanguard.com